Privacy Policy

This Privacy Policy describes how elitesoftgame LLC handles personal data in connection with this website and the products supplied through it. It applies to the extent that the relevant processing takes place and that applicable law so requires.

1. Who We Are

• elitesoftgame LLC
• Registered in New Mexico, United States
• Company Registration No.: 7856482
• 8206 LOUISIANA BLVD NE, STE A #4677, ALBUQUERQUE, NM 87113, USA
• E-mail: support@elitesoftgame.com

Use this address for any question or request relating to your personal data.

2. Scope

This Policy covers personal data processed through this website, through the ordering and support process, and through the software products we supply. Your use of the website and products is also governed by our Terms of Agreements and Refund Policy. Where a provision of those documents concerns the handling of personal data and differs from this Policy, this Policy applies.

This website may link or redirect you to websites operated by third parties, including payment pages. We do not control those websites, and their own privacy notices apply to data you provide there.

3. What Data We May Collect

Depending on how you interact with us, the personal data we process may include:

• Contact data — the e-mail address you provide at checkout or when contacting support.
• Order data — products ordered, order reference, transaction date and status, and delivery or download records.
• Account and licence data — where a product requires registration or activation: the credentials you create, licence status, and technical identifiers used to associate a licence with a device.
• Technical data — IP address, browser and operating system information, device identifiers, referring page and timestamps.
• Support correspondence — the content of messages you send to us and our replies.
• Usage and diagnostic data — technical and statistical information relating to the operation of our products, which may be collected in aggregated or anonymised form.

4. Payment Data

Payments are processed by third-party payment providers. Card details are entered on and handled by those providers. We do not collect or store your full card number, card expiry date or security code. We may receive confirmation of the outcome of a transaction and information necessary to identify the corresponding order, to issue refunds and to respond to disputes.

5. Why We Process Personal Data

We process personal data for the following purposes, relying on the legal basis available under the applicable law, which may include performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent:

• to process orders and deliver the products you purchase;
• to provide customer support and to handle refund requests;
• to operate, maintain and secure this website and our products;
• to prevent, detect and investigate fraud, abuse and unauthorised use, and to handle chargebacks and other disputes;
• to keep business, accounting and tax records;
• to comply with applicable legal requirements and to establish, exercise or defend legal claims.

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect processing carried out before the withdrawal.

6. Sharing Personal Data

We may disclose personal data to:

• payment providers, acquiring banks and card schemes, in connection with payments, refunds and disputes;
• hosting, infrastructure, communications and other service providers acting on our behalf;
• professional advisers, such as accountants and legal counsel;
• public authorities, courts or other parties, where we consider disclosure necessary to comply with a legal requirement or to establish, exercise or defend legal claims;
• a successor entity, in connection with a merger, acquisition or transfer of assets.

We do not sell personal data, and we do not disclose it to third parties for their own marketing purposes. We are established in the United States, and personal data may be processed there or in other countries where we or our service providers operate.

7. Retention

We retain personal data for as long as it is needed for the purposes described in this Policy, and thereafter for as long as we are required or permitted to retain it, including for accounting and tax record keeping, for the handling of disputes and chargebacks, for the prevention of fraud and abuse, and for the establishment, exercise or defence of legal claims. When personal data is no longer required for any of these purposes, we take steps to delete it or to remove its association with an identifiable person.

8. Cookies

We use cookies that are necessary for this website to function, for example to keep your session and your language preference and to record your cookie choice. Where cookies that are not necessary for the operation of the website are used, we ask for your consent through the cookie notice. You may change or withdraw your choice at any time through the cookie notice or through your browser settings; disabling necessary cookies may affect how the website works.

9. Your Rights

Depending on where you are located and on the applicable law, you may have rights in relation to your personal data, which may include the right to request access to it, to request correction of inaccurate data, to request deletion, to object to or request restriction of certain processing, to request a copy in a portable format, to withdraw consent, and to lodge a complaint with a supervisory authority.

To make a request, write to support@elitesoftgame.com. We may need to verify your identity before responding, and some requests may be limited or refused where the applicable law permits, for example where we are required to retain the data.

10. Security

We take measures that we consider appropriate to protect personal data against unauthorised access, loss, alteration and disclosure. No website, transmission method or storage system can be guaranteed to be completely secure.

We may update this Policy from time to time. The current version is the one published on this page and applies from the date it is published.

Last Updated: August 1, 2026